Transaction Flow

Learn how to top up your credit balance step by step. Follow this simple guide to add credits to your VPSMetrics account using secure payment methods through Duitku gateway.

How to Top Up Your Credit

1

Login to Your Account

Start by clicking the Login button in the top right corner of the page. Sign in using your Google account to access the top-up feature.

2

Navigate to Top-Up Page

Once you're logged in, click on your profile dropdown menu in the top right corner and select "Top-Up Credit" to proceed to the payment page.

3

Choose Amount and Payment Method

Select your desired top-up amount from the available options. Then choose your preferred payment method including bank transfers (BCA, BNI, Mandiri, BRI), e-wallets (OVO, GoPay, DANA, LinkAja), or credit/debit cards.

4

Complete Payment

You will be securely redirected to the Duitku payment gateway to complete your transaction. Follow the instructions on the payment page to finalize your purchase. All payments are protected with SSL encryption and PCI-DSS compliance.

5

Payment Verification

After you complete the payment, Duitku will automatically verify your transaction. Once verification is successful, the system will immediately add the credit to your account balance. This process usually takes just a few seconds.

6

View Transaction History

You can check all your transaction history by clicking your profile dropdown and selecting "Riwayat Top-Up" (Credit History). Here you'll find details of all transactions including status, amounts, and dates.

Need Help with Payments?

If you encounter any issues during the payment process, feel free to contact us

Email us now

We will try our best to respond in less than 24 Hours. Thanks!

Our Office

PT. MID Teknologi Digital

Address

Jl. Camar XI No 308, Kelurahan Maharatu

Kecamatan Marpoyan Damai

28294 Pekanbaru - Riau

Frequently Asked Questions

What payment methods are available?

We support multiple payment methods through Duitku payment gateway including bank transfer (BCA, BNI, Mandiri, BRI), e-wallets (OVO, GoPay, DANA, LinkAja), and credit/debit cards (Visa, Mastercard).

How long does payment processing take?

Payment processing is usually instant for e-wallets and credit cards. Bank transfers typically take 5-15 minutes during banking hours. Once payment is confirmed by Duitku, your credit balance updates automatically within seconds.

Is the payment process secure?

Yes, all payments are processed through Duitku, a certified and secure payment gateway. We never store your payment card details or banking credentials. All transactions use SSL encryption and comply with PCI-DSS standards.

What happens if my payment fails?

If a payment fails, you will be notified immediately and no charges will be made. You can retry the payment or choose a different payment method. If you were charged but credit was not added, please contact our support team with your transaction details.

Can I get a refund?

Refunds are processed on a case-by-case basis. Please contact our support team at [email protected] with your transaction details and reason for refund request. Refunds typically take 3-7 business days to process.

Will I receive a payment receipt?

Yes, you will receive an email receipt once your payment is successfully processed. You can also view your complete transaction history in your account dashboard under "Riwayat Top-up".